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Masala & Mukhwas
Terms & Conditions
Shipping and Returns
- We are offering delivery at UK/USA/Australia/Canada/Kenya/Singapore/New-Zealand and India of our products.
- Courier companies do not deliver to P.O Box address, so we request you to provide full street address with pin code/zip code and telephone/mobile number.
- Please note that residential shipments to USA and some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.
- We do not ship the products on Sundays and public holidays in India as our logistic partner does not pick-ups on those days.
- Once dispatching the order, if order/product will return to us because of incomplete address/wrong address then we are not responsible in such cases and we will not provide any refunds.
- While ordering and for technical issue your shipping charges are charged by default or basic amount, we will ship your order once the difference of amount is paid in full. If you prefer to cancel the order we will cancel and refund the full amount.
- Shipping charge will be additional based on the weight of the selected products and delivery location.
Shipment and Tracking Details
- International Delivery- Once the order is confirmed, we will ship the product within 3-4 working days (subject to product availability) & it will be delivered to you within 9-10 days.
- Domestic Delivery- Once the order is confirmed, we will ship the product within 2-3 working days (subject to product availability) & it will be delivered to you within 6-7 days.
- We will send you an email regarding the shipment of your order, as soon as customer would finish the order and payment procedure.
- Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
- You can also track your order’s status at our website. We had a track option on our home page. You can directly enter your shipment no and track the parcel.
VAT and Custom Duties
- VAT/Custom Taxes and Import Duties are not in out control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT/Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
- International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict whether they will occur, as policies vary greatly from nation to nation.
- They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
What if any Delays
- Times to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to
- situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
- If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
- However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer refund to you for unfulfilled part of the order.